Privacy Policy

Privacy Policy

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure security and to provide the best possible service to our customers.

Confidentiality

Any information concerning the Client and their respective Client Records is stored securely and may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. When relevant we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail without your consent. Any emails sent by this Company will only be in accordance with your consent in connection with the provision of agreed services and products and clients will be notified on each and every subsequent occasion they have the option to unsubscribe from future emails at any time.

Privacy Policy

Introduction
When you contact BRITTA FISCHLIN COACHING AND CONSULTING or use our services, including this website (https://brittafischlin.com), you are trusting us with information about you. The purpose of this privacy policy is to explain:
•   what information we collect
•   how we use and store it
•   what rights you have in relation to your information
At Britta Fischlin Coaching and Consulting, we are committed to user privacy. We take all reasonable steps to ensure that your information is kept secure and according to the law.
This policy applies to users of the website and our clients and customers. By providing us with your data, you confirm that you are over 13 years of age.
By using this website you are legally agreeing to the terms within this policy. This applies from your first site visit.
We may change this policy from time to time. If that happens, this page will be updated. We recommend you check this page before using the website to ensure that you are aware of and accept any changes.

About us
BRITTA FISCHLIN COACHING AND CONSULTING is located in California, USA. The contact address is P.O. Box 60248, Palo Alto, CA 94306, USA. Britta Fischlin Coaching and Consulting is the data controller for this website. The person responsible for data protection is Britta Fischlin.

What personal date do we collect?
Online forms
We use contact forms to collect your name and email address, as well as any other personal information given within your message. We also use an application and intake forms when people apply to Britta Fischlin Coaching and Consulting for individual coaching sessions, trainings, or consulting, which includes contact details and other relevant personal details, such as current and historical physical health issues, emotional state of being, and reasons for wanting to do work with us.
Some of our forms for call scheduling and services purchases are hosted through Book Like A Boss. For more information, please see Book Like A Boss’s privacy notice: https://booklikeaboss.com/privacy
Emails
We retain copies of emails sent to us on our servers. These may contain personal information (name, email address and any personal information in message contents).
Mailing lists and newsletters
We use mailing lists and newsletters. We make it clear what you are signing up to when you subscribe to our newsletter. You can subscribe through an online form, or subscriptions may also be manually processed with prior written agreement from you. Data is only processed with your consent and you have the right to unsubscribe at any time.
We use a third party provider, Mailchimp, to deliver and monitor our newsletters, as well as maintain our mailing lists. For more information, please see Mailchimp’s privacy notice: https://mailchimp.com/legal/privacy.
We will record your communication preferences when you subscribe to our email newsletter and may monitor whether you open our emails and which links you click on. We will also log your Internet Protocol (IP) address, and the type of web browser used.
Phone/video calls
Any personal information given through phone or video calls (name, phone numbers and any other personal information given during calls) may be held by us in accordance with this privacy policy.
Social media
We use social media to engage with our users and we link to our pages on Facebook, LinkedIn, Xing, Instagram, and YouTube. We hold details of our social media followers, according to what is shared by you and the platform concerned.
If you send us a direct message via social media, any personal information given by you will be held by us in accordance with this privacy policy. That means we hold your information where it is legitimate for our business interests and in order to provide our services to you. The third party provider may also retain details in accordance with their Privacy Policy.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Use of social sharing buttons is at your own discretion. Social media platforms may track and save your request to share a web page.
You should refer to the Privacy Policies of these channels to understand how they treat your data:
Facebook: https://www.facebook.com/privacy/explanation
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Instagram: http://instagram.com/legal/privacy
YouTube: https://policies.google.com/privacy
Xing: https://privacy.xing.com/en/privacy-policy

Cookies
The Britta Fischlin website uses cookies to track user behavior on the website. Cookies are small files which are saved to your computer hard drive. This enables us to improve how the site functions and the services we offer through it. It enables us to provide you with a tailored experience when using the site. Before accessing the site, you will be asked to give consent to cookies being installed on your computer or device.
If you are uncomfortable with the use of cookies, you can disable them by changing the settings in the preferences/options menu in your device’s browser. You can set your browser to reject or block cookies, or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device. However, if you do delete and block all cookies, parts of the site may not fully function.

Google Analytics
When someone visits our site, we use a third party service, Google Analytics, to collect details of visitor behavior patterns (eg how many people visit particular pages on our site and when). This information is to help us market our services to the right people in the best ways. This information does not allow us to identify users. Google’s privacy policy is available at http://www.google.com/privacy.html. You may opt-out from having their data collected by disabling this tracking.

Photographs
To enhance our communications, we use photos and videos on our website and in newsletters and social media posts. We will ask your permission before doing this and explain what the images will be used for – either verbally or as part of the sign-up/contracting process for an event.

Payment processing
This website uses Square to process customer payments for our services. You may be asked for, as appropriate, name, email address, mailing address, phone number and credit / debit card information. Square will collect personal identification information from users on behalf of Britta Fischlin Coaching and Consulting only if they voluntarily submit such information to them. You should refer to the Square privacy policy for further information: https://squareup.com/help/us/en/article/3796-privacy-and-security.

Special categories of data
Data protection laws specify special categories of personal data (such as ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record). For our business, the only special categories of data necessary for us to collect concerns physical and mental health and spiritual practice. However, we recognize that our users may volunteer other special category information while communicating with us.

How do we use your data?
•   To answer your queries and respond to your feedback.
•   To let you know of products, resources, updates and special offers related to Britta Fischlin Coaching and Consulting.
•   To provide you with resources related to Britta Fischlin Coaching and Consulting (eg ebook downloads)
•   To personalize your experience and to allow us to deliver the type of content and products in which you are most interested.
•   To improve our website, so we can better serve you.
•   To enable you to book personal sessions and consulting engagements
•   To enable you to apply/register for our in-person and online trainings/classes/events.
•   To help us identify those who are suitable for our in-person and online personal sessions/trainings/classes/events (we may look at factors including experience, interests, motivations and mental/physical health).
•   To follow up with you after a personal session/training/class/event.
•   To enable us to offer extra support where needed (eg with physical/mental health issues) during our personal sessions/ trainings/ classes/ events.
•   To administer our in-person and online trainings/classes/events, including attendance registers.
•   To administer contests, promotions, surveys or other site features.
•   To efficiently process your transactions, including purchases made online.
Your personal information is held only until it is no longer required or has no use.

Sharing information with third parties
We do not sell, trade, or otherwise transfer your personal data to third parties unless we have gained your permission. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users – so long as those parties agree to keep your information secure and confidential. It also does not include institutions which require attendance registers for trainings/classes/events held at their premises. We may also release information when it’s appropriate to comply with the law, enforce our site policies, or protect the rights, property or safety of ourselves or others.

External links
Occasionally, at our discretion, we may include or offer third-party products or services through our website or electronic communications. These third-party sites have separate and independent privacy policies, which we are not responsible or liable for. However, we seek to uphold our integrity and welcome any feedback about other sites.

Data security
Every effort has been made to ensure that technologies we use for collecting and holding data are safe and secure. Your personal data is contained behind secured networks and is only accessible by designated members of our team, who are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology .Our website is checked on a regular basis for security risks and vulnerabilities. However, the Internet is not completely secure and we cannot guarantee the security of personal data transmitted through our website or by email. Users provide personal details at their own discretion and their own risk.

Your legal rights
We recognize your legal rights with regards to your data and will uphold these in accordance with data protection laws.
You have the right to access the personal data we hold about you. We will endeavor to respond quickly to any such requests; legally, we are required to respond within one month of receiving the request and any other necessary information.
You have the right to request that we amend or change personal information that is inaccurate or incorrect.
You have the right to ask us to delete personal information from our systems at any time and without giving any reason. We will act on any such request without delay.
If you wish to make any such requests, you should contact the person responsible for data protection by emailing us at britta@brittafischlin.com.

Changes to this policy
This privacy policy was last updated on April 5, 2019. We reserve the right to change it at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You will be deemed to have accepted any changes to the terms of the privacy policy when visiting the website following any changes.

Concerns and complaints
If you want to raise a concern or make a complaint about the use of your data, you can contact us by emailing britta@brittafischlin.com.

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